Welcome to episode 47 of AI in Action Ireland, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives. In the run-up to the 2019 AI Awards, our goal is to share with you the insights of this year's sponsors to showcase the excellent work that is been done within AI in Ireland. Today's guest is Wayne Butterfield, Director of Cognitive Automation & Innovation at ISG. Wayne is responsible for helping organisations leverage Automation Technologies, such as RPA, NLP, OCR and Virtual Agents to create efficiency and improve the customer/employee experience. Approaching upwards of 40 engagements, as either a practitioner or consultant in the automation space, Wayne has an abundance of experience in everything from opportunity reviews, governing automation programs, automation strategy and running automation CoE's. We are delighted to have ISG on board for the 2019 AI Awards as they are sponsoring our brand new category for Intelligent Automation – Best Use of RPA & Cognitive, with the winner set to be revealed at next month's Awards Ceremony on 20 November at the Gibson Hotel.